Return Policy

Returns Made Easy

We know that sometimes things don't work out. Maybe you've chosen the wrong size, picked the wrong colour, or the product simply isn't what you expected.

No worries! We offer a simple, hassle-free returns process to make things easy. Better yet, we provide free return shipping, making exchanges or returns completely stress-free.

Customer satisfaction is our priority, and we want your shopping experience to be enjoyable from start to finish.

We're confident you'll find something you'll love, and we appreciate your shopping with us. If you've enjoyed your experience, don't forget to tell your friends and family about us too!

 

  • Please log in using the email address associated with your order.
  • If you've forgotten your password, click Forgot Password on the login page.
  • A password reset email will be sent to your inbox.
  • After resetting your password, sign in to your account.
  • You can then view your previous orders and use the Return/Exchange button.
How Long Do I Have to Return a Product?

If you want to return a product because you have changed your mind (and not because the product was faulty, damaged or the incorrect product), you need to return it within 14 days of the date of purchase (if delivered within Australia).

What Condition Do My Items Need To Be In To Return them for a change of Mind?

If you want to return a product because you have changed your mind (and not because the product was faulty, damaged or the incorrect product), the following conditions apply:

  • the product must be in original condition, unused and unwashed
  • if the product is an item of apparel, it must be unworn
  • where applicable, the product must be in its original packaging, with all tags, labels and hygiene seals still attached
What Products Cannot Be Returned Because Of A Change Of Mind?

The following products cannot be returned because of a change of mind:

  • products which are not in their original, as-new condition
  • products which have been used or washed and, if it is an item of apparel, which have been worn
  • products which are not in their original packaging, with all tags, labels or hygiene seals still attached
How Will My Refund Be Processed?

Refunds for products will be processed via the original payment method and:

  • where the purchase was made on a debit/credit card, the refund will be credited back to the original card used (this includes the same card or digital platform (such as mobile or watch payment, e-wallet etc) used for the initial purchase
  • where the purchase was made using a gift card, we will provide you with a replacement gift card of equivalent value.

We will also reinstate any credit that was used by you to purchase the product.

Can I Exchange A Product I Purchased?

While we do not exchange products, if you change your mind, you can return your item under our Returns Policy and can purchase a replacement item. If your product is faulty or damaged or you received the incorrect product, you may be entitled to a replacement, a repair or a refund under the Australian Consumer Law

What Happens To Credit I Earned When I Return A Product?

If you return a product, any credit that you received for purchasing the product will be deducted from your balance

I Have Received The Wrong Item, What Should I Do?

If you receive a product that you purchased online that differs from what you ordered, you can:

  • Return the item by post. Returns posted back to us can take up to 14 days to be refunded from the day the refund is processed by our team member. All that's left to do is put through a new online order for the products that you are after!

The product must be returned in the same condition that you received it (including manuals, accessories, tags attached and in its original packaging with seals not broken or tampered with).

If you need further support, please contact our Customer Care Centre for help via info@millymolly.com.au

How Do I Return My Online Purchase By Post?

We’ve teamed up with Australia Post to make returns even easier, offering you free returns of products purchased online for parcels (under 22kg and 105cm) at over 20,000 convenient locations within Australia. This partnership is designed to make your online shopping experience more convenient should there be a need to make a return.

It's never been easier to make a return. It's free of charge and includes tracking.

Please note that products posted back to us can take up to 14 days to be processed and refunded.

If it is outside the timeframe, please contact the Customer Care Centre via email at info@millymolly.com.au

 There are 3 options for returning your item via the post depending on the size and weight. Choose the option that suits you best: return via the Post Office; a street post box; or a parcel locker

To return your order simply:

  1. Complete the form, ensuring you include the 10-digit order ID that we have sent you.
  2. Pack the items to be returned into a box or satchel (you can even re-use the packaging we sent you)
  3. Print out the shipping label and attach to return package (if you do not have a printer at home the Post Office will print the shipping label for you). For packaged goods (already in a box) DO NOT affix the label to the original packaging;
  4. Drop off your parcel to your selected drop-off point.

 

Post Office drop-off: Return parcels can be dropped at your nearest Post Office. Simply follow the above process and visit your nearest Post Office.

Post Box drop-off: Return parcels under 7kg and 35cm long can be dropped into a regular street post box. Simply follow the above process and drop it in your nearest post box.

Parcel Lockers drop-off: Return parcels under 16kg and 50cm long can fit in one of the 600 Australia Post parcel lockers open 24/7. Follow the above steps and scan your return label when depositing the return

What Information Is Needed To Complete The Return Of My Online Purchase By Post?

To complete your return of products purchased online, you will need to provide the following details:

  1. Purchase order number
  2. The name of the person that placed the order as shown on the order confirmation.
  3. An email address for updates on the progress of the return.
  4. An Australian mobile phone number, should we need to contact you.